Privacy Policy
This Privacy Policy outlines how Lucky Seven Casino ("we", "us", "our") collects, uses, discloses, and protects your personal information when you access or use the Lucky Seven Casino website and related services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant legislation. By using our website, you consent to the practices described in this policy.
1. Collection of Personal Information
We collect personal information directly from you when you register an account, use our services, contact customer support, or interact with our website. The types of personal information we may collect include, but are not limited to, your name, date of birth, address, email address, phone number, payment information, identification documents, and any other information necessary to verify your identity, process transactions, and comply with legal requirements.
2. Use of Personal Information
Your personal information may be used for the following purposes: to verify your identity, to process your transactions and payments, to facilitate your access to and use of our services, to communicate with you about your account and our services, to comply with legal and regulatory obligations, to detect and prevent fraud or security incidents, to conduct research and analysis for service improvement, and to provide you with relevant information regarding our products, services, or promotions where permitted by law.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your user experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances: to payment service providers and financial institutions to process transactions, to identity verification and fraud prevention agencies, to regulatory or law enforcement authorities as required by law, to affiliated companies and service providers that assist us in delivering our services, and to other parties as permitted or required by applicable laws and regulations. When disclosing information to third parties, we ensure that adequate safeguards are in place to protect your personal information.
5. International Transfers
Your personal information may be processed and stored outside Australia, including in countries where we or our service providers operate. We take reasonable steps to ensure that any overseas recipients of your personal information comply with Australian privacy standards and provide a comparable level of data protection.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures include encryption, secure servers, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.
8. Access and Correction
You have the right to request access to your personal information held by us and to request correction of any inaccurate, incomplete, or outdated information. To exercise these rights, please contact us using the details provided at the end of this policy. We may require verification of your identity before responding to your request. In certain circumstances, we may refuse access where permitted or required by law, and we will provide reasons for any refusal.
9. Marketing Communications
We may use your personal information to send you marketing communications about our products and services, in accordance with applicable laws. You may opt out of receiving such communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. Opting out of marketing communications does not affect our ability to communicate with you regarding your account or important service updates.
10. Third-Party Links
Our website may contain links to third-party websites or services not operated by Lucky Seven Casino. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from persons under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as practicable.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any changes will be posted on our website, and the updated policy will take effect upon posting. We encourage you to review this policy periodically to stay informed about how we manage your personal information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at [email protected]. We will respond to your inquiries in a timely manner and in accordance with applicable laws.
14. Complaints
If you believe that we have breached your privacy rights, you may submit a complaint to our Privacy Officer. We will investigate your complaint and respond as soon as reasonably practicable. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy was last updated on 1 June 2024.